We make every effort to fulfill orders as quickly as possible for our customers. Due to the price, weight, and assembly/installation requirements of some products we ask that you provide a phone number with your order so HOIST Fitness or the freight company may contact you about your order details. We typically ship all online orders within two business days. If we are not able to contact you this could delay the fulfillment process for some orders. If you wish to return an item you must return it within 30 days of receipt of the product. You will be responsible for arranging and paying for return shipping the item back to us unless it is due to damage/error on behalf of the freight company or HOIST Fitness.
We do not sell/ship online orders outside the continental US, for example, Alaska, Hawaii, Puerto Rico, etc.